Refund & Returns Policy

At Quilling Made, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’ve got you covered. Our Return & Refund Policy outlines the steps to return your items and obtain a refund, ensuring your peace of mind.

Requirements for Returns

If you are not completely satisfied with your purchase, products can be returned within 30 days of the delivery date for a full refund.

Items being returned must be unused, in their original condition, and packaged as received to receive a full refund.

If our inspection team finds a product has been used, we will not accept a refund.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom-made items
  • Items that have been used, washed, or altered in any way

For specific questions, please contact our customer service team.

Return Process

Returning an item is simple and straightforward. Please follow the steps below to initiate the return process:

  1. Contact Customer Service:
    Reach out to our customer service team at support@quillingmade.com with your order number and the reason for the return.
  2. Receive Return Instructions:
    Once we’ve confirmed your eligibility for a return, we will provide you with detailed instructions. This may include packaging guidance and shipping method recommendations.
  3. Ship the Item:
    Repack the product using the original packaging materials. We will issue a return label for you to send the product back to:
    30 N Gould St #20943, Sheridan, WY 82801, USA
  4. Return Shipping Costs:
    Customers are responsible for return shipping costs. These costs are non-refundable.

Refund Process

  1. Refund Eligibility: Refunds are issued for eligible returned items that meet our return criteria.

  2. Processing Time: The refund will be processed within 7–10 business days from the date we receive the returned item and verify its eligibility. Shipping fees are non-refundable.

  3. Refund Method: Refunds will be issued via the original method of payment used for the purchase. For example, if you made the payment using a credit card, the refund will be credited back to that same credit card.

  4. Refund Confirmation: Once the refund has been processed, you will receive a confirmation email with refund details and transaction information.

  5. Failed Refunds: If, for any reason, the refund fails to process successfully, we will notify you via email or phone. We will work closely with you to resolve any issues and ensure you receive the refund owed to you.

Eligibility for Returns and Refunds

Returns and refunds are accepted in the cases below:
We will make every attempt to reimburse the entire cost of situations:

  • You receive an item that is defective or damaged
  • The product design differs from what you ordered
  • The product size does not match your order
  • The material is not the same as described
  • The product was not delivered
  • The product is not as described on the website

If you wish to return an item for any other reason, please contact us within 30 days of receiving your order. The item must be in its original condition and packaging to be eligible for a refund.

The condition of the product when returned:

Items must not:

  • Have been used or washed
  • Have been altered in any way
  • Differ from their original condition, unless the issue is our responsibility
  • Be missing original tags

If you have any questions or concerns about our return process, please contact us at support@quillingmade.com. We’re here to assist you every step of the way.